FAQ

Where can I find the list of abandoned carts of customers in my WooCommerce store admin?
You can find the Abandon Carts under WooCommerce > Abandoned Carts > Abandoned Orders page. All the plugin settings, including list of Abandoned Carts...
Thu, 12 Apr, 2018 at 7:19 PM
When would a customer’s cart be considered as abandoned?
For all users, the cart is considered as abandoned after the set cut-off time has passed. The default value for this is X minutes. For a logged-in user,...
Thu, 12 Apr, 2018 at 7:21 PM
How do I setup the Abandoned Cart Settings?
You will find all the Abandoned Cart plugin settings in WooCommerce > Abandoned Carts -> Settings page. They are divided into 4 categories, namely Gen...
Thu, 12 Apr, 2018 at 7:22 PM
How can I offer discount codes to customers in the abandon cart reminder emails?
When you add or edit an email template, it has a "Enter coupon code to add into email" Here you need to enter a coupon code that you have created ...
Thu, 12 Apr, 2018 at 7:24 PM
What would happen when an order is claimed by the user?
When an order is claimed, it is removed from the Abandoned Orders list and moved to Recovered Order tab under WooCommerce > Abandoned Carts. No further e...
Thu, 12 Apr, 2018 at 7:25 PM
Can I know which customers have received the email or which email have been sent?
Yes. You can view which email templates are sent to which customers from the Sent Emails tab. You can also view which customers have opened the email. A...
Thu, 12 Apr, 2018 at 7:27 PM
How does the Abandon cart plugin send out the cart recovery emails? Do I need a special setup?
Our plugin uses the WP-Cron which will send the abandoned cart reminder email to customers automatically. The email sending is done at every 15 minutes. If y...
Thu, 12 Apr, 2018 at 7:29 PM
I have a few abandoned carts. But why is the abandoned cart email not sent to those customers?
There are several reasons abandoned cart reminder emails not being sent from your website. It could be that WP-Cron is disabled on your site, or your se...
Thu, 12 Apr, 2018 at 7:31 PM
I don’t want to use WP-Cron on my site. Is there an alternate way to send the abandon cart emails automatically at regular intervals?
Yes, you can setup a manual cron in your server’s administration panel. For example, if you are using cPanel, it has a section Named as "Cron Jobs"...
Thu, 12 Apr, 2018 at 7:37 PM
The test emails have wrong or dummy data. Is it supposed to work this way?
Yes, that is dummy data. The merge tags in the email template are replaced with the data of the store, like admin email address, two simple products of the s...
Thu, 12 Apr, 2018 at 7:38 PM