FAQ

Where can I find the list of abandoned carts of customers in my WooCommerce store admin?
You can find the Abandon Carts under WooCommerce > Abandoned Carts > Abandoned Orders page. All the plugin settings, including list of Abandoned Carts...
Thu, 12 Apr, 2018 at 7:19 PM
When would a customer’s cart be considered as abandoned?
Our plugin considers the cart as abandoned when the user adds a product to the shopping cart but leaves the website without completing the purchase. The car...
Thu, 15 Oct, 2020 at 12:40 PM
How do I setup the Abandoned Cart Settings?
You will find all the Abandoned Cart plugin settings in WooCommerce > Abandoned Carts -> Settings page. They are divided into 4 categories, namely Gen...
Sun, 18 Oct, 2020 at 12:17 AM
How can I offer discount codes to customers in the abandon cart reminder emails?
When you add or edit an email template, it has a setting "Enter coupon code to add into email" where you can enter a coupon code that you have cre...
Thu, 15 Oct, 2020 at 2:24 PM
What would happen when an abandoned order is recovered?
When an order is recovered, we do change the order status from Abandoned to Recovered and the Recovered order status is showing in green on the Abandoned Or...
Thu, 15 Oct, 2020 at 2:25 PM
Can I know which customers have received the email or which emails have been sent?
Yes, you can see which email templates are sent and to whom it has sent in the "Reminders Sent" tab of our plugin. You can view which customers ha...
Sun, 18 Oct, 2020 at 12:05 AM
How does the Abandoned cart plugin send out the cart recovery emails? Do I need a special setup?
Our plugin uses the Action Scheduler Library to send the abandoned cart reminder emails automatically. This will reduce the dependency on the WP Cron and th...
Sun, 18 Oct, 2020 at 12:11 AM
I have a few abandoned carts. But why is the abandoned cart email not sent to those customers?
There are several reasons abandoned cart reminder emails not being sent from your website. First, make sure the setting "Enable abandoned cart emails&q...
Sun, 18 Oct, 2020 at 12:14 AM
I don’t want to use WP-Cron on my site. Is there an alternate way to send the abandon cart emails automatically at regular intervals?
Yes, you can setup a manual cron in your server’s administration panel. For example, if you are using cPanel, it has a section Named as "Cron Jobs"...
Thu, 12 Apr, 2018 at 7:37 PM
The test emails have wrong or dummy data. Is it supposed to work this way?
Yes, we send the dummy data in our test email. We don't have actual data to add in the test email hence we display the customer's name as John, tw...
Sun, 18 Oct, 2020 at 12:19 AM