FAQ

How does the Add To Cart Popup Modal work?
The Add to cart popup modal appears on the home, shop, product, product category, and the custom page once the customer clicks on the add to cart button....
Sun, 18 Oct, 2020 at 12:24 AM
Why does the Add to cart popup modal not show when I click on Add to Cart? I have all the settings done correctly.
If you are using custom buttons for Add to Cart, then the popup won't appear. The Add to Cart popup appears with the default Add to Cart buttons which ...
Sun, 18 Oct, 2020 at 12:21 AM
For multi-lingual websites, can your plugin send email templates to customers in the language in which the cart was abandoned when browsing the website?
Yes, our plugin is compatible with WPML. You can send the abandoned cart reminder emails in different languages using WPML. Our plugin will send the abandone...
Thu, 12 Apr, 2018 at 7:42 PM
Is your plugin compatible with Multicurrency as I wanted my site to be available in multiple currencies?
Yes, our plugin is compatible with Aelia multicurrency switcher plugin. We have an addon Aelia Currency Switcher addon for WooCommerce Abandoned Cart Plugin....
Thu, 12 Apr, 2018 at 7:43 PM
How do I configure the plugin for WordPress multisite?
You have to just upload the plugin and in network settings, check the option to enable plugin management, and then from each individual site you need to acti...
Thu, 12 Apr, 2018 at 7:44 PM
Why I am receiving only the manual reminder emails, not the automatic reminder emails?
The setting "Send Abandoned cart reminders automatically using Action Scheduler" located at Abandoned Carts > Settings > General needs to be...
Sun, 18 Oct, 2020 at 12:31 AM
Can I capture the customer's email from the custom email field and send them a cart reminder email?
Yes, this is possible to achieve with our Pro plugin. We do have a setting "Capture email address from custom fields" which you can enable and add...
Sun, 18 Oct, 2020 at 12:33 AM
Can I send abandoned cart reminder emails to the store admin as well?
Yes, you can send the reminder email to customers, admin, both - customers and admin, and other's email addresses using the Rules engine we provide in ...
Sun, 18 Oct, 2020 at 12:35 AM
What does the 'Abandoned - Order Received' status mean?
If the user has placed an order recently on the site and if he has abandoned another cart. Then in such a case, if the store owner does not want to send the...
Sun, 18 Oct, 2020 at 12:39 AM
Can we send the abandoned cart reminder emails based on the rules like cart total or product categories?
Yes, you can send the reminder emails based on the different conditions like depending on the cart total, cart items, cart status, payment gateways, and pro...
Sun, 18 Oct, 2020 at 12:40 AM